Inside Sales Representative Job Description

Kamloops, B.C.

Norcan is a complete hydraulic service and sales company established in 1974 and is now 8 branches throughout western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities that are critical in the operation of industrial and mobile equipment throughout the country

Our Kamloops branch is currently searching for an Inside Sales Representative to join our team. This is a full-time position in the specialty field of hydraulics.

The Inside Sales/Service Writer person is focused on providing customer service for a broad range of repair and part inquiries, over various industries such as Mining, Forestry, Municipal and Marine.

Qualifications and Experience

  • 3+ years experience in a customer service role
  • Ideally 2+ years experience within the hydraulics or similar technical industry
  • Integrity, vision, professionalism, and passion are key components of this position
  • Ability to follow, with detail, written and verbal instructions
  • Strong attendance track record with the ability to get along well with others
  • Proficient written and oral communication skills (ability to read and write legibly)
  • Knowledge of components and hydraulic systems used in industry and mobile equipment is an asset
  • Knowledge of distribution sales principles, methods, practices, and techniques are an asset
  • Proven ability to build and maintain lasting relationships with customers
  • Exceptional verbal, written and listening communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Ability to work independently as well as in a team environment
  • Must be computer literate with knowledge of all standard Microsoft Office programs


  • Respond to internal and external enquires via phone, e-mail, fax or in person
  • Work closely with outside sales team to ensure customer service excellence
  • Great professional customer service skills, including verbal, written
  • Understand our product lines and be willing to learn how to promote them
  • Understand the importance of good follow-up and response time to our customers
  • Procurement of products for orders and/or repairs

What we offer:

  • Competitive wages and benefits package
  • Paid training
  • Monday – Friday 8am-4:30pm regular schedule

The Position:

  • Inside Sales Representative
  • Full Time - Permanent position, Monday to Friday

If you are interested in the position, please forward your resume to

Job Type: Permanent, Full Time


  • Extended Health Care


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations

  • Provincial Guidelines are followed